FAQs

 

Q: When will my order be shipped?

A: Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 2 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning.  

 

 Q: I just got my order, and something is missing, is it shipping separately?

A: We ship almost all orders in one shipment, we rarely if ever, split up orders. If you are missing anything in your order, please contact customer service via e-mail for assistance. support@unboxandgame.com

 

 Q: When do we announce the Winner?

A: Once the giveaway has ended, we send all the entries to our sweepstakes company who conducts a computer random drawing. This process usually takes 2-5 business days before we receive the Winners Name. Once we receive the Winners name we announce it on our website and all of our social media channels.

 

Q: I have a question on my charges.

A: If you have questions or concerns about charges, please contact customer service for further assistance. support@unboxandgame.com

 

 Q: How do I use a coupon?

A: After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

 

 Q: How do I contact you?

support@unboxandgame.com